Legal Compliance

1. Data Controller Identity

The data controller responsible for the processing of personal data collected through this website is OrbitPulseCore, registered at 450125, Str. Crișan nr. 10, bl. N9, sc. A, et. 4, Zalau, Romania. For all data protection inquiries, you may contact our designated data protection officer at [email protected].

2. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): When you voluntarily submit information through our contact forms, you provide explicit consent for us to process your data for the purpose of responding to your inquiry.
• Contractual Necessity (Art. 6(1)(b)): Processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request.
• Legitimate Interest (Art. 6(1)(f)): We may process data for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights.

3. Categories of Data Collected

We may collect and process the following categories of personal data:

• • Identity data: full name, professional title, organization affiliation
• • Contact data: email address, telephone number, physical address
• • Technical data: IP address, browser type and version, operating system, device identifiers
• • Usage data: pages visited, time spent on pages, navigation patterns, referral source
• • Communication data: contents of messages sent through contact forms or email

4. Purpose of Data Processing

Your personal data is processed exclusively for the following purposes:

• • Responding to your inquiries and providing requested information
• • Performing contractual obligations related to services engaged
• • Maintaining communication records for quality assurance
• • Complying with legal and regulatory obligations
• • Ensuring the security and integrity of our digital infrastructure

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months from the date of submission. Contract-related data is retained in accordance with applicable Romanian and EU commercial record-keeping requirements, typically for a period of 10 years from the conclusion of the contractual relationship.

6. Data Recipients and Transfers

Your data is not sold, rented, or disclosed to third parties for marketing purposes. Data may be shared with:

• • Technical service providers acting as data processors (hosting, email delivery) under written Data Processing Agreements
• • Legal authorities when required by law, court order, or regulatory directive
• • Professional advisors in the context of legal proceedings or dispute resolution

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): You may request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): You may request deletion of your data where there is no compelling reason for continued processing.
• Right to Restriction (Art. 18): You may request that we limit processing of your data in specific circumstances.
• Right to Data Portability (Art. 20): You may request your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): You may object to processing based on legitimate interests at any time.
• Right to Withdraw Consent (Art. 7(3)): Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 days of receipt.

8. Right to Lodge a Complaint

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the relevant supervisory authority. In Romania, this is the National Supervisory Authority for Personal Data Processing (ANSPDCP):

B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, Bucharest, Romania
www.dataprotection.ro

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They serve to remember your preferences, analyze site performance, and enable certain functional capabilities.

2. Cookies We Use

OrbitPulseCore employs a minimal, privacy-respecting cookie strategy. We do not use advertising cookies, social media tracking pixels, or third-party analytics services that compromise your browsing privacy.

3. Third-Party Cookies

We do not permit third-party tracking cookies on this website. Google Maps embeds on our Contact page may set cookies governed by Google's own privacy policy. We have enabled the "privacy-enhanced mode" where available to minimize data collection.

4. Managing Cookies

You may manage your cookie preferences at any time through the cookie consent banner displayed upon your first visit. You may also clear cookies through your browser settings. Disabling essential cookies may impair website functionality.

5. Updates to This Policy

This Cookies Policy may be updated to reflect changes in our practices or applicable regulations. The "Effective Date" at the top of this page indicates when this policy was last revised.

1. General Principles

OrbitPulseCore is committed to delivering enterprise-grade digital services that meet the specifications agreed upon in the project scoping document. We recognize that circumstances may arise requiring partial or full refund consideration. This policy outlines the conditions under which refunds may be issued.

2. Milestone-Based Refund Structure

All projects exceeding 1,500€ are governed by a milestone-based payment structure. Refund eligibility is calculated proportionally based on completed vs. incomplete milestones at the time of cancellation:

• • Pre-commencement: Full refund of any advance payment if work has not begun within 14 days of the scheduled start date due to circumstances within our control.
• • In-progress projects: Refund for any milestone payments made for work not yet delivered or accepted. Milestones marked as "completed" and signed off by the client are non-refundable.
• • Post-delivery: No refunds are available after final delivery and client acceptance. A 30-day defect correction period is included at no additional cost.

3. Non-Refundable Items

• • Third-party license fees, domain registrations, and hosting payments already incurred
• • Work completed and approved under signed-off milestone deliverables
• • Scope changes requested by the client that require additional development beyond the original specification
• • Consultation fees for discovery sprints and scoping blueprints after delivery of the final report

4. Refund Request Process

To request a refund, submit a written request to [email protected] including your project reference number, the specific amount claimed, and the grounds for the request. We will acknowledge receipt within 3 business days and provide a decision within 14 business days of receipt.

5. Dispute Resolution

Refund disputes that cannot be resolved through direct communication will be submitted to mediation under the rules of the Arbitration Court attached to the Chamber of Commerce and Industry of Romania. The applicable law is the law of Romania, and the language of proceedings is English or Romanian.

1. Acceptance of Terms

By accessing this website, engaging our services, or entering into a contractual relationship with OrbitPulseCore, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any provision herein, you must discontinue use of our services immediately.

2. Scope of Services

OrbitPulseCore provides digital engineering, web development, API integration, infrastructure architecture, and related consulting services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work (SOW) or Project Agreement executed between the parties. These Terms of Service apply to all interactions with our website and form the general framework for all client relationships.

3. Client Obligations

The client agrees to:

• • Provide accurate, complete, and timely information necessary for project execution
• • Designate a primary point of contact with decision-making authority
• • Review and provide feedback on deliverables within the agreed review periods (default: 5 business days)
• • Make payments in accordance with the agreed payment schedule
• • Ensure that provided materials (content, assets, credentials) do not infringe third-party intellectual property rights

4. Intellectual Property

Upon full payment of all agreed fees, the client receives a perpetual, non-exclusive license to use all custom-developed deliverables as defined in the project SOW. OrbitPulseCore retains ownership of:

• • Pre-existing frameworks, libraries, and development tools used in project execution
• • General knowledge, methodologies, and techniques acquired during the engagement
• • The right to reference the project in marketing materials (unless explicitly restricted in the SOW)

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the engagement. This obligation survives termination of the contractual relationship for a period of 3 years. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law.

6. Limitation of Liability

To the maximum extent permitted by applicable law, OrbitPulseCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our services. Our total aggregate liability shall not exceed the total fees paid by the client for the specific service giving rise to the claim during the 12 months preceding the event.

7. Force Majeure

Neither party shall be liable for failure to perform its obligations where such failure results from circumstances beyond the reasonable control of the affected party, including but not limited to: natural disasters, war, terrorism, pandemic, government actions, power failures, internet infrastructure failures, or cyberattacks of unprecedented scale.

8. Termination

Either party may terminate the contractual relationship with 30 days' written notice. In the event of termination:

• • The client shall pay for all work completed and accepted up to the termination date
• • OrbitPulseCore shall deliver all completed work products and transition documentation within 14 days
• • Confidentiality and intellectual property provisions survive termination

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Romania. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Zalau, Romania, or, at the election of either party, submitted to arbitration under the rules of the Arbitration Court attached to the Romanian Chamber of Commerce and Industry.

10. Amendments

OrbitPulseCore reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email to active clients at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the amended terms.